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Front Desk Supervisor

Property: South Seas Resort & Yacht Club
Location: CAPTIVA, FL US
Travel Involved: None
Job Type: Full Time
Job Level:  Experienced
Education: High school diploma or equivalent 
Category: Guest Services/Rooms
Position Summary:
The Front Desk Supervisor ensures the Front desk team is providing all guests with the highest level of customer service.  S/he will ensure the adherence to departmental policies and procedures.  The candidate will track associates through performance indicators, provide leadership and effective operation of all department functions, consistently maintain all standard operating procedures.  Will assist in the administration of our Internal Guest History Program, ensuring that all repeat customers receive preferred accommodation type and special requests. 
The successful candidate will have a minimum of 2 years previous experience in Guest Services/Supervisory position.  Previous hotel/resort experience preferred.  S/he will have excellent customer service skills, a professional demeanor, able to multi-task, work independently and make decisions to effect guest service in a positive manner.  S/he must be able to communicate effectively in English, stand or sit for the duration of t he shift, work flexible schedules including nights, weekends and holidays.  Candidate must have a valid Florida drivers license.

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