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Guest Response Center Agent

Property: South Seas Resort & Yacht Club
Location: CAPTIVA, FL US
Travel Involved: None
Job Type: Full Time
Job Level:  Entry
Education: High school diploma or equivalent 
Skills: Customer Service -> Frontline Support, Call Center
Administrative Support -> Heavy Phones, Microsoft Word, Microsoft Excel
Category: Guest Services/Rooms
Position Summary:
The Guest Response Center Agent provides courteous guest services by responding promptly and efficiently to inquiries, requests and challenges from internal and external guests. Duties include, but are not limited to answering Guest Services Desk telephone calls, coordinate and monitor all bellmen and trolley activities, ensure guest's dry cleaning is picked up, received and posted, be an ambassador by promoting the hotel, restaurant, lounge, retail shops, etc. Offer hotel guests best possible service.
Be able to give accurate directions and information regarding the immediate area. Be familiar with and follow all resort safety and accident prevention procedures. Make and confirm all transportation reservations for guests to and from their requested destinations.
Prior customer service experience is preferred. Must be able to work with minimum supervision. Requires knowledge of and the ability to operate computer equipment and the reservations system

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