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Front Office Manager

Division:
Property: South Seas Resort & Yacht Club
Location: CAPTIVA, FL US
Travel Involved: 0-10%
Job Type: Full Time
Job Level:  Experienced
Education: Associates Degree or Equivalent 
Skills: Customer Service -> Face-to-Face Support
Administrative Support -> Heavy Phones, Office Management, Microsoft Word, Microsoft Excel, Microsoft Access
Finance & Accounting -> Cash Management
 
Category: Guest Services/Rooms
Compensation:
 
Position Summary:
Supervise the daily operations of the Front Office and its employees.  Schedule, train, intervoew and develop staff as well as coach and counsel.  Coordinate activities that foster good relations with vendors.  Ensure completion of all daily reports inclding room changes update, no show lists etc.  Provide information and assist employees with knowledge of local restaurants, community events etc.  Monitor and contraol the Front Office budget to minimize expenese
 
Requirements
This is a position that requires a minimum of two years experience in the field of hospitality.  The qualified candidate will have a 4 year degree equivalent to a hotel Management position, with a minimum of 2 years of supervisory/managment experience.  Must have a professional and courteous demeanor, with the ability to interact with guests in a positive manner at all times.  Must have excellent verbal, and wirtten communication skills, excellent computer skills and the ability to work flexible schedules, including holidays and weekends.  This position requires thorough knowledge of guest and hotel services

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