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Guest Services Agent

Property: The London NYC
Location: NEW YORK, NY US
Travel Involved: None
Job Type: Full Time
Job Level:  Experienced
Education: High school diploma or equivalent 
Category: Guest Services/Rooms
Position Summary:
The guest service agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Checks guest in while checking to ensure a credit card is received and making sure all information provided is accurate. Must communicate with all departments regarding in house special events and needs. Required to complete all guest transaction with the establishment. Maintains working knowledge of all resort amenities as well as any special events. Market and promote various stay upgrades, packages, and amenities. Communicate and with the resort staff professionally. Know all emergency procedures and the policies of the resort. Handle all checks and cash according to Resort policies and procedures. Responsible for communicating important information to the appropriate person or position. Take and encourage guest feedback regarding their stay and services. Answers telephone in a professional manner and assists guests with questions and concerns regarding the hotel property.
College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.

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