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Catering Sales Manager - Corporate/Social Mix

Property: The London West Hollywood
Travel Involved: 10-20%
Job Type: Full Time
Job Level:  Experienced
Education: Bachelors Degree or Equivalent 
Category: Catering/Convention Services
Position Summary:

Job Summary

The Catering Sales Manager is responsible for effectively selling the public space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. He/she is responsible for establishing new accounts, generates revenues, monitors booking pace, and books repeat business while keeping quality consistently high.  This person will be responsible for a mix of both social and corporate and will not handle only 1 market.


Essential functions:

  • Solicit, negotiate and book new and repeat wedding and social business while adhering to prime time selling standards through efforts (telemarketing, mailings, networking, etc…) while maximizing banquet space to meet/exceed revenue goals.
  • Manage the day to day relationship between the operations and the client as it relates to banquet, to ensure excellent service and smooth event delivery.
  • Assist in planning client’s events while coordinating F&B activities.
  • Ensure an optimal level of service, quality and hospitality to our guests by being their hotel contact.
  • Review and direct the work of outside contractors when needed while ensuring set-up, pricing and following through meets hotel and corporate quality standards and customer satisfaction is achieved.
  • Regular and timely attendance is an essential function of this position.
  • Assist in establishing SOPs binder for office. • Maintain a warm and friendly demeanor at all times.
  • Set solicitation goals with the Director of Private Events, and meet or exceed solicitation goals and revenue goals.
  • Develop current accounts & generate new business.
  • Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.).
  • Develop menus and agendas, ensure BEO’s are issued, and complete all pertinent correspondence with outside vendors to finalize programs.
  • Handle inquiry calls and outside sales calls.
  • Follow through to completion of function(s).
  • Maintain pricing integrity and propose upscale menus for all groups.
  • Interact with outside planners and vendors for special events.
  • Respond to guest complaints in a timely manner.
  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Work with other F&B managers and keep them informed of F&B issues as they arise. Know meeting room sets and capabilities.
  • Maintain current information on and monitor booking trends to produce forecast figures and month-end reports.

To be successful in this role:

  • Prior events/catering/sales experience required
  • bilingual a plus
  • Knowledge of Delphi systems preferred
  • Must have a warm and friendly demeanor
  • will have an established rolodex and "black book" of existing clientele


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