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Loss Prevention Officer (3rd shift)

Division: LXR
Property: Buena Vista Palace
Location: ORLANDO, FL US
Travel Involved: None
Job Type: Full Time
Job Level:  Experienced
Education: High school diploma or equivalent 
Skills: Administrative Support -> Heavy Phones
Category: Security
Position Summary:
The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Buena Vista Palace Hotel & Spa rules and regulations.
Education & Experience: High School diploma or equivalent and/or experience in a hotel or related field preferred. Physical requirements: Flexible and long hours sometimes required. Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Ability to climb and descend stairways and run. Ability to physically deter individuals who pose a threat to employee and/or guests. Mental requirements: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to multi task. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must routinely meet deadlines. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Essential: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Buena Vista Palace Hotel & Spa standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Comply at all times with Buena Vista Palace Hotel & Spa standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Use proper two-way radio etiquette at all times. Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. Maintain and review daily activity log. Maintain confidentiality with respect to guest and employee incidents. Hold briefing with Guest Services staff both at the beginning and end of shift. Check ID of visitors/employees as necessary. Access secured areas for authorized personnel. Maintain an awareness of legal limitation of position (local, state and/or federal ordinances). Assist guests to their rooms or assist guests w/entry into their rooms according to hotel standards. Assist during medical emergencies. Respond to emergency situations, including medical, security, guest complaints, etc. Investigate assault complaints. Assist outside agencies, as necessary, to maintain effective liaison. Respond to altercations, and investigate. Have knowledge of hotel and guestroom locking systems. Monitor TV cameras, if applicable. Administer First Aid/CPR as necessary. Challenge suspicious persons. Check safety hazards. Administer Heimlich Maneuver to choking victims. Complete Incident/Accident reports in a clear and concise manner. Monitor employees as they enter and exit the building. Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel. Document all deliveries. Patrol area to insure that areas are secure and free of unauthorized persons and disturbances. Provide escorts to persons carrying money, or other requests. Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable. Marginal: Attend meetings/training as required by management. Perform other duties as requested by management.

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