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Restaurant Busser (Full time)

Property: Buena Vista Palace
Location: ORLANDO, FL US
Travel Involved: None
Job Type: Full Time
Job Level:  Entry
Education: High school diploma or equivalent 
Category: Food & Beverage
Position Summary:
The Restaurant Busperson is responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The busperson must insure that all tables are kept clean and presentable with clean china, glassware, silverware and linen.
Education & Experience: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: Flexible and long hours sometimes required. Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Mental requirements: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to multitask. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must routinely meet deadlines. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Essential: Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Buena Vista Palace Resort & Spa standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Comply at all times with Buena Vista Palace Resort & Spa standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees. Keep all work areas clean and properly stocked according to the current meal period. Keep all tables cleaned and properly set according to property specific standards. Break down trays of soiled dishes and linen in the dish room area according to established standards. Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving any guest requests. Complete daily opening and closing duties and cleaning according to established side-work checklist. Answer the phone in an attentive, courteous and efficient manner. Assist fellow employees as needed throughout the shift. Provide service to guests in waiters absence as needed. Maintain beverage levels in glasses/cups on table at least full at all times. (coffee, tea, soda, lemonade, and water). Cross train bussers for Kook sports bar. Cross train bussers for Outback Food Runners and Outback Service Bartenders. Cross train associates are utilized as needed for other positions such as; Host in Kook/Outback. Cross train Busser for Outback Server and Kook Servers. Keep work area clean and sanitary according to the Board of Health Regulations and HACCP. Understand proper food handling and rotation (FIFO). Marginal: Attend meetings/training as required by management. Perform other duties as requested by management. CARE Certified Safe Staff Food Handler Certified.

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